Privacy Policy

1. Scope

It applies to use of this website and to messages sent to the email address published on it. The website has no forms, client area, browser-based analytics (such as Google Analytics), advertising, social media pixels or embedded third-party content (external fonts, maps or videos).

2. Data controller

FIQ - Formação, Inspeção e Qualidade, Unipessoal Lda
Tax ID / Commercial Registry number (Portugal): 517448564
Share capital: 5 000,00 €
Avenida Doutor Fernando Melo, 281, r/c esq.º, frente, 4440-777 Valongo, Portugal
geral@fiqwelding.com

3. Data processed

• Data you voluntarily send by email: name, email address, organisation, professional contact details, message content and attachments.
• Technical data strictly necessary for the operation and security of the website, logged automatically by the server: IP address, date and time, requested page, browser and response code.

4. Purposes and legal bases

• Answering enquiries, preparing proposals and performing contracts — pre-contractual steps or contract performance (GDPR Art. 6(1)(b)).
• Legal, tax and accounting obligations — legal obligation (Art. 6(1)(c)).
• Website security and operation, abuse prevention and legal claims — FIQ's legitimate interest (Art. 6(1)(f)).
• Aggregate visit statistics (number of visits, most viewed pages) generated by the hosting provider from server logs, without cookies and without identifying visitors — FIQ's legitimate interest (Art. 6(1)(f)).
• Data is not used for marketing, profiling or advertising.

5. Whether providing data is required

Sending data by email is voluntary. Without it we cannot answer your enquiry or prepare a proposal.

6. Recipients and processors

The website is hosted by OVH SAS (OVHcloud), 2 rue Kellermann, 59100 Roubaix, France, in data centres located in the European Union; OVHcloud also provides domain and DNS services.

Email is provided by Microsoft Ireland Operations Limited (Microsoft 365), Dublin, Ireland, within the Microsoft EU Data Boundary.

Data may also be processed on FIQ's behalf, only as necessary, by the certified accountant and legal advisers. Data may be disclosed to authorities where required by law. FIQ does not sell or share personal data for commercial purposes.

7. International transfers

If a provider processes data outside the European Economic Area, the transfer relies on a GDPR Chapter V mechanism (an adequacy decision, such as the EU-US Data Privacy Framework, or the European Commission's Standard Contractual Clauses). You may request information on these safeguards by email.

8. Retention

• Email enquiries that do not lead to a contract: up to 24 months after the last interaction.
• Contractual, tax and accounting data: for the statutory periods (generally 10 years under Portuguese law).
• Server logs: a limited period set by the hosting configuration, for security and diagnostics only.

9. Your rights

You may request access, rectification, erasure, restriction and portability of your data, and object to processing based on legitimate interest. To exercise these rights, write to geral@fiqwelding.com. We reply within one month (GDPR Art. 12(3)), free of charge.

You may also lodge a complaint with the Portuguese supervisory authority: Comissão Nacional de Proteção de Dados (CNPD), Av. D. Carlos I, 134, 1.º, 1200-651 Lisbon — www.cnpd.pt.

10. Security and automated decisions

The website is served only over an encrypted connection (HTTPS) and appropriate technical and organisational measures are applied. No solely automated decisions or profiling take place.

11. Children

FIQ's services are intended for professionals and organisations. The website is not directed at children under 16.

12. Changes

This policy will be reviewed before adding forms, analytics, advertising or any other relevant processing. The Portuguese version prevails if translations differ.